3.4.2 Customer Service Culture Training For Non-managers

Benefit: “Winning the service game”

• Duration: 2 days

• Course outline for customer service culture training for non managers:

          • Foundations of image and reputation

          • Customer care concepts

          • The significance of customer care

          • The financial benefits of customer care

          • What people really buy

          • Customer care dos and don’ts

          • Customer sensitivity levels

          • Moments of truth

          • Face-to-face communication

          • Telephone communication

          • Challenging customers

 

 

 

 

 


3.4 Customer Service Culture Training

Training

Consulting Services

  • Strategic Alignment

    1.1 Business Strategy

    1.2 Service Strategy

    1.3 Employee Satisfaction       Measurement

    1.4 Customer Satisfaction       Measurement

  • Managing Performance

    2.1 Performance Management       Consulting

    2.2 Information Management       Consulting

    2.3 Project Management       Consulting