3.4.1 Customer Service Culture Training For Managers

Benefit: “Winning the service game”

• Duration: 2 days

• Course outline for customer service culture training for managers:

          • Leadership

          • People policies

          • Service strategy

          • Product design considerations

          • Infrastructure considerations

          • Measurements

 

 

 

 

 

 

 

 

3.4 Customer Service Culture Training

Training

Consulting Services

  • Strategic Alignment

    1.1 Business Strategy

    1.2 Service Strategy

    1.3 Employee Satisfaction       Measurement

    1.4 Customer Satisfaction       Measurement

  • Managing Performance

    2.1 Performance Management       Consulting

    2.2 Information Management       Consulting

    2.3 Project Management       Consulting