

3.3 Performance Management Training
Benefit: “Performance-oriented”
• Pre-requisites:
- Change management training (mandatory)
• Suitable for all employees
• Duration: 2 days
• Course outline for performance management training:
• Application of the performance management system
- Performance management policy and process – interpretation and compliance
- Performance management tool – structure and operations
• Performance management process
- Planning process – objectives setting and agreement formation
- Managing process – Tracking, reviews, issues management and performer development (training, mentoring, coaching and delegation)
• Appraisal process – Preparation and review sessions
Training
- 3.1 Change Management Training
- 3.2 Project Management Training
- 3.3 Performance Management Training
- 3.4 Customer Service Culture Training
Consulting Services
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1.1 Business Strategy
1.2 Service Strategy
1.3 Employee Satisfaction Measurement
1.4 Customer Satisfaction Measurement
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2.1 Performance Management Consulting
2.2 Information Management Consulting
2.3 Project Management Consulting