Benefit: “Winning the service game”

Service strategy augments business strategy to create differentiation in customer service. Depending on the client’s situation, Delsco will package a suitable solution from the seven product features.

Product features:

1.2.1  Work with client to plan and structure the process for reviewing and updating the existing service            strategy

1.2.2  Work with client to plan and structure the process for developing new service strategy

1.2.3  Facilitate the exercise for defining and segmenting key customer expectations

1.2.4  Prepare the service strategy document ensuring integration

1.2.5  Develop service strategy implementation guide with the business strategy

1.2.6  Develop implementation plan schedule with a baseline for tracking progress and completion of the            activities

1.2.7  Support execution of the implementation plan schedule through Delsco’s project process and            project office.