Quality and success are largely determined by the approach taken. Delsco’s holistic approach involves:

• Understanding the client’s business plans and objectives which form the primary framework for guiding   the quality of service Delsco must provide.

• Articulating the client’s service requirements based on analysis of the situation.

• Clear definition of scope of work and deliverables that holistically address the situation.

• Delsco then deploys project process to ensure integrated and cohesive planning; coordination of   execution of the solution activities, monitoring and reporting progress; and management of quality and   risks.